If an accessory is not the right choice, contact Velnizora within 30 days after delivery to request a return. Items must be unused, with original packaging and accessories complete. This policy applies to orders delivered in the United States and Canada.
Start with the reason for your request
| Reason | What to send us | Return shipping |
|---|---|---|
| A change of mind | Order number, item and return request | Paid by the buyer |
| Incorrect item, transit damage or product quality issue | Order number, description and clear photos | Paid by Velnizora for a verified issue after review |
The reason for a return affects the instructions and shipping responsibility. Please contact us before purchasing a return label or mailing an item.
Four steps for a return
- Send the request. Email support@velnizora.com within 30 days after delivery. Include the order number, items and reason.
- Receive the instructions. Keep the item and packaging together while we match the request to your order.
- Prepare the parcel. Return the unused item with original packaging and accessories, following the instructions supplied for your request.
- Keep the return reference. Retain the tracking or posting details and contact us if you need to check the return.
Condition of the returned item
Our voluntary return policy requires an unused item that can be resold, with its packaging and accessories complete. Used items, damage unrelated to a product defect and items that cannot be resold do not qualify under this policy. Handle a piece carefully while checking its size and appearance.
If an item arrived damaged or incorrect, tell us before using or attempting to repair it. Keep the relevant packaging and send photographs so we can review what happened. Applicable statutory rights are not excluded.
After receipt and inspection
We inspect the returned item and match it to the order and request. An approved refund is initiated within 5–10 business days after receiving and inspecting the return. The time until the funds appear depends on the payment provider; refund initiation and the provider’s processing are separate stages.
For a question about an approved refund, send the order number and the refund communication you received. Do not send full card details or account passwords.
Return destination
Contact us first for the instructions to use with your order. The return address is:
Velnizora1419 SW Islander Lane
Oak Harbor, WA 98277
United States
Changing an item or cancelling an order
If the order has not dispatched, contact us promptly to check whether a change is possible. A different size, color or style may require a return and a new order depending on availability. See Cancellations & exchanges for the steps to take.