Velnizora delivers hair accessories to the United States and Canada. Standard shipping is free with no minimum order value. Processing takes place before a parcel enters transit, so consider the two stages separately when planning a purchase.
Your delivery at a glance
| Destination | Order processing | Transit after dispatch | Standard delivery charge |
|---|---|---|---|
| United States | 1–3 business days | 3–6 business days | Free; no minimum |
| Canada | 1–3 business days | 4–8 business days | Free; no minimum |
Orders ship from the United States. Business-day estimates exclude weekends and applicable public holidays. Transit estimates are not guaranteed arrival dates; carrier disruption and border processing can affect a journey.
From your order to your doorstep
- Check your delivery details. Review the recipient, street and unit number, city, region and postal code before submitting an order.
- Allow for processing. The 1–3 business-day estimate covers preparing the order before dispatch.
- Follow the shipment details. Keep any tracking reference supplied for your parcel and use its delivery updates.
- Check the delivery. Compare the items with your order and keep the packaging if there is damage or a discrepancy.
A correction before dispatch
If an address or order detail needs changing, contact support@velnizora.com promptly with the order number and the correct information. We will check whether the order can still be changed. A correction may not be possible after dispatch; the parcel may already be with the carrier.
For cancellation requests, see Cancellations & exchanges.
When tracking needs attention
- If there is no new scan, send the order number and the latest tracking information.
- If tracking says delivered but you cannot find the parcel, check the delivery location, household and any building reception, then contact us with the details.
- For transit damage, keep the outer packaging and take clear photos of the parcel and the item.
- For an incorrect or missing item, identify the product and the quantity you received.
We review the order and shipment details before confirming the appropriate next step. Do not send a parcel to a different address or refuse a delivery without first contacting customer care.
Canadian delivery questions
Free shipping describes the delivery charge. It does not state that border charges are prepaid. If you need information for a particular Canadian address or delivery circumstance, contact us before ordering. Review the final order details and any charges presented at checkout.
Keep these details together
Your order number, checkout email and tracking reference help us find the correct shipment. Send them to support@velnizora.com. Return requests and related shipping responsibilities are explained in Returns & refunds.