Need to change something? Send your order number and the change you want to support@velnizora.com as soon as possible. We check the order’s progress before confirming whether a cancellation, address correction or item change can be made.
Before the parcel leaves
- For cancellation, identify the order you wish to cancel.
- For an address correction, include the complete correct recipient and delivery address.
- For a different item, give the exact product name, color and size you want instead.
A request does not confirm that an order has stopped. Preparation or dispatch may already be under way. Keep the reply confirming what can be done with your order.
If the order has dispatched
Once a parcel is in transit, we may not be able to change its contents or delivery details. Contact us with the order and tracking reference so we can review the situation. Do not refuse or redirect a parcel, or return it to another address, without instructions.
After delivery, the 30-day return request policy explains the conditions and steps for an unused item.
Choosing another style or size
Availability depends on the exact product. Contact us to discuss the requested item before sending anything back. We do not reserve a replacement or promise an exchange until the available option and next steps have been confirmed.
A change-of-mind return has buyer-paid return shipping. For an incorrect item, transit damage or a product quality issue verified after review, Velnizora pays applicable return shipping.
To help us find the request
- Use the email address associated with the order where possible.
- Include the order number and describe the change clearly.
- Keep the original packaging and accessories if the item has already arrived.
- Follow the instructions supplied for your order and retain any return tracking.
Related help
Delivery and address information · Return conditions and refund timing · Accessory size and styling advice