This policy explains information used when you browse Velnizora, use shopping or account functions, place an order or contact customer care. For a privacy question or request, contact support@velnizora.com. The store mailing address is 1419 SW Islander Lane, Oak Harbor, WA, 98277, United States.
Information connected with your shopping
- Contact and delivery details supplied for an order, such as name, email, phone and address.
- Billing information, the products and options ordered, order amount and information needed to record the transaction.
- Account information if you use an account function, and preferences you choose to provide.
- Support messages and any order references or photos you send to explain a product or delivery issue.
Only send the information needed for the request. Do not include passwords, full payment-card numbers or payment verification codes in an email.
Information used to run the website
Shopping functions can use browser storage, session information and technical details associated with a visit. Hosting and security systems may also record requests and operational information. These functions help pages load, maintain a shopping session and protect the site.
The Cookies & browser choices page explains how essential shopping storage and browser controls affect the experience.
Why information is used
- To process an order and communicate about payment, dispatch, delivery, changes or a return.
- To respond to questions about products and customer-care requests.
- To provide the cart, checkout and account functions that you use.
- To operate, troubleshoot and protect the website and maintain necessary order and business records.
Service providers involved in an order
Necessary information may be handled by the hosting, payment, delivery and communication providers used for the service you request. Payment credentials are handled through the payment method selected at checkout. Shipment information is used to deliver the order.
When you follow an external website or use a provider’s own interface, its privacy information also applies to that interaction.
Your choices and requests
Contact support@velnizora.com if you need to ask about access, correction or deletion of information connected with the store. Explain the request and include enough detail to locate the relevant order or account. We may need to check that the request relates to the right person before discussing personal information.
Browser controls can restrict or clear storage, although this can affect a cart or login. You can also contact customer care about marketing preferences; order and service messages are separate from optional marketing.
Retention and protection
Information is kept for the service and records it supports, including order handling, customer care, returns and applicable operational or legal obligations. A deletion request does not necessarily remove records that must be retained for those purposes.
Use a secure account password and keep payment credentials out of support messages. If you believe information associated with the store has been used incorrectly, contact us with the details needed to review the issue.
Updates and contact
This page may be updated when store services or information practices change. Review the policy that applies when using the website, and contact customer care if you need help understanding a particular use of information.
support@velnizora.com
1419 SW Islander Lane, Oak Harbor, WA, 98277, United States