A sizing question, an order update or a return request: start with the topic below and send the details that will help us assist you. You can contact Velnizora directly using the email and phone number here.
Useful for product details, order information and photos of an issue.
Choosing an accessory
Tell us which clip, barrette or headband you are considering and the color or size you mean. If you are comparing styles, include the kind of look you want: a full twist, half-up style, a side section or a finishing accent.
- Include the product name or a link to its page.
- Tell us the approximate hair length and amount of hair you want to hold.
- Ask about the exact measurement, construction or care detail you need. A size label can mean different things across makers.
You may find an answer first in the fit guide or hair-accessory FAQs.
Finding an order or parcel
Email support@velnizora.com with your order number and the email used at checkout. Tell us what you need to check and include any tracking reference already supplied with the shipment.
- For a delivery delay, describe the most recent tracking update.
- For an address correction, send the order number and the corrected delivery details promptly.
- For a missing or unexpected item, identify the item and quantity involved.
Processing and delivery estimates are explained in Shipping & delivery.
Returns and product problems
For a return, contact us within 30 days after delivery and keep the item unused with its original packaging and accessories. Include the order number, the product and the reason for the request.
For damage or an incorrect item, include clear photos of the item and relevant packaging. Keep the packaging while we review the issue. Please wait for return instructions before posting anything so it can be matched to your order.
Read the return conditions and refund process and the cancellation and exchange information.
Mailing and return address
Velnizora1419 SW Islander Lane
Oak Harbor, WA 98277
United States
Contact customer care before sending a return. Include the order reference and follow the instructions supplied for your request. Our local time zone is Pacific Time.
Keep payment details private
Never email passwords, full payment-card numbers or payment verification codes. For a payment question, the order number, date, amount and the payment method name are enough to begin checking the issue.