Find a clear next step, from choosing a clip to checking a delivery or requesting a return. Browse the question groups below, then use the linked guides when you want more detail.
Find the right accessory
Where should I start when choosing a hair clip?
Choose the style you want to create, then compare the amount of hair you will gather with the dimensions, opening and construction of the clip. Our fit guide explains the details to check.
Does long hair always need a large claw?
Think about the gathered section as well as total length. A full twist and a small half-up section can need different capacities, even on the same head of hair.
How should I compare small, medium and large?
Use the exact measurements and the maker’s item details. Size names are not a shared measurement standard across different designs or brands.
What is a flat hair clip?
It is a clip design with a lower or flatter profile. Its size, material, fastening and intended use still depend on the particular model.
What is the difference between a barrette and a claw?
A barrette uses a backing or clasp to secure a section, while a claw uses opposing teeth around a gathered section. Compare the fastening and dimensions of the exact item.
Can I use an accent clip with long hair?
Yes, an accent or small section is a different job from gathering all the hair. Choose around the section and fastening rather than total hair length alone.
Do you offer help choosing between two items?
Email customer care with both product names, your intended hairstyle and the specific size or construction detail you want to compare.
Details before you choose
Are all accessories made from the same material?
No. The collection includes different materials and constructions. Read the material and item details on the specific product page.
Can I identify a material from the photograph?
A photograph is useful for shape, color and visible detail, but use the written product information for the material rather than appearance alone.
Will color look identical on every screen?
Screens, lighting and pattern placement can affect appearance. Look through the images of the selected item and compare the stated color or style.
Does a group photograph mean all those items are included?
Use the exact item title, selected option and package details for what is included. Group and styling photographs can show several accessories or props.
Why can a pattern vary between pieces?
Some product descriptions explain variations in pattern, color or placement. Use the notes for that exact item rather than assuming every accessory has the same variation.
Where can I check dimensions?
Look in the product description and item details. If a measurement important to your decision is not shown, contact customer care with the product name and the dimension you need.
Use, care and storage
How should I open a claw clip?
Use the intended grip handles and keep hair clear of the hinge. Open it normally rather than pulling the teeth apart or twisting the body.
What if there is too much hair for the clip?
Do not force the fastening. Try a smaller gathered section or compare a suitable opening and construction.
How should I clean a decorated accessory?
Begin with a soft cloth and the specific item instructions. Be gentle around attached decoration, printed finishes and metal components.
Can every clip be soaked or worn in water?
Water suitability varies by maker, material and construction. Follow the specific instructions; a water-resistant clip does not make every headband or decorated accessory suitable for soaking.
Can I use strong solvents or abrasive cleaners?
Avoid aggressive cleaning unless the exact item instructions explicitly allow it. It can be unsuitable for a surface, print, decoration or attachment.
How should I store clips in a bag?
Protect the piece from pressure, impact and rubbing against other objects. Keep decorated surfaces apart and avoid packing heavy items on top.
What if a tooth, backing or hinge is damaged?
Stop using a damaged or sharp fastening and send customer care the order number, product name and clear photos. Keep the item and packaging for review.
Where can I find more care guidance?
Visit Accessory care for a handling routine, construction-specific considerations and help with a particular issue.
Delivery and order changes
Where does Velnizora deliver?
We deliver to the United States and Canada. Orders ship from the United States.
Is there a minimum for free standard shipping?
No. Standard shipping is free with no minimum order value for United States and Canadian destinations.
How long is order processing?
The processing estimate is 1–3 business days before dispatch. This is separate from transit time.
What are the transit estimates?
After dispatch, the estimates are 3–6 business days for the United States and 4–8 business days for Canada. They are estimates, not guaranteed arrival dates.
What if my address needs correcting?
Email customer care promptly with the order number and the complete correct delivery information. We check whether the parcel can still be changed before dispatch.
What should I send if tracking seems delayed?
Send the order number, checkout email, tracking reference and latest update. Keep the packaging if an item arrives damaged or incorrect.
Returns, payments and support
How long do I have to request a return?
Contact customer care within 30 days after delivery. The voluntary policy requires an unused item, with original packaging and accessories complete.
Who pays return shipping?
The buyer pays for a change-of-mind return. Velnizora pays applicable return shipping for a verified wrong item, transit damage or product quality issue after review.
Should I send a return immediately?
Contact us first and follow the instructions supplied for your order. This helps match the returned item to the request.
When is an approved refund initiated?
An approved refund is initiated within 5–10 business days after receiving and inspecting the return. The payment provider’s time to display the funds is separate.
Which currency does the store use?
Prices are in US dollars (USD). Review the currency and final amount at checkout before paying.
Where do I see available payment methods?
Use the payment methods displayed at checkout for your order. Never send full card details, passwords or verification codes by email.
How do I contact Velnizora?
Email support@velnizora.com or call +1 360-770-5252. For an order, include its number and the checkout email; for product advice, send the exact product name or link.
A question about your exact piece
Need help with a particular accessory or order? Email support@velnizora.com with the product name or order number so we can look at the right details.
Size & styling · Accessory care · Delivery information · Returns & refunds