Terms & conditions

Before submitting an order

• Use accurate contact, billing and delivery information.
• Select the exact product, option and quantity you intend to buy.
• Review the price, currency and final charges displayed at checkout.
• Read the delivery, cancellation and return information that applies to the order.

Product details and appearance

Materials, dimensions, construction and decoration vary by item. Use the description and photographs of the selected product rather than assuming that all accessories in a collection have identical specifications. Screen settings and lighting can affect color appearance, and some descriptions explain pattern or placement variation.

If a particular measurement or detail is important to your purchase, contact customer care before ordering. The fit guide and care information help with everyday selection and use.

Prices and payment

Store prices are in US dollars (USD). The checkout shows the available payment methods and the final amount for the order. Review those details before paying; another-currency payment account may apply its own conversion terms.

Use the payment provider’s own interface for sensitive payment information. See Payment & currency if you need to check a payment or charge.

Availability and order requests

Orders depend on actual availability and acceptance. We will contact you if an order cannot be fulfilled as placed. If you need to correct an address, change an item or request cancellation, contact us promptly; changes may not be possible after dispatch.

Delivery, returns and refunds

Our Shipping & delivery, Returns & refunds and Cancellations & exchanges pages form the practical shopping information for an order.

The stated delivery times are estimates. The voluntary return policy provides a 30-day request window after delivery for unused items with original packaging and accessories complete. The full policy explains conditions, shipping responsibility and approved refund timing.

Using the website and your information

Use the website lawfully and do not interfere with another customer’s account or the store’s operation. Keep account credentials private and provide information relevant to a support request. The Privacy policy and cookie information explain information associated with using the store.

Customer care and mailing details

For product or order help, email support@velnizora.com or call +1 360-770-5252. Include an order number for an order enquiry, or the exact item name and question for product help.

These terms do not exclude statutory rights that cannot be excluded.